Refund Policy

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Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Last Updated: 13/01/2025

Thank you for choosing E-patshala. We value your trust and aim to provide the best learning experience possible. This Refund Policy explains the terms and conditions under which refunds may be issued.

By purchasing any course or service from our website, you agree to this Refund Policy.

1. Digital Products & Online Courses

Due to the nature of digital content and online services, all purchases are generally non-refundable once access to the course or service has been granted.

However, refunds may be considered under specific circumstances outlined below.

2. Eligible Refund Cases

A refund may be issued if:

  • You were charged incorrectly or multiple times for the same service

  • You did not receive access to the purchased course or service

  • There was a technical issue from our side that prevented access

  • The course or service was cancelled by us

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after purchase

  • Lack of usage or partial usage of the course

  • Failure to attend live classes

  • Incompatibility with personal schedules or devices

  • Violation of our Terms & Conditions

  • Downloaded or accessed digital materials

4. Subscription & Monthly Fees

  • Subscription fees are non-refundable once the billing cycle has started

  • Cancellation will stop future charges but no refund will be issued for the current period

5. One-to-One Live Classes

  • If a live class is cancelled by us, a reschedule or refund will be offered

  • If cancelled by the student without prior notice, no refund will be issued

  • Missed classes are non-refundable

6. Refund Request Process

To request a refund, please contact us within 7 days of purchase with the following details:

  • Full Name

  • Registered Email Address

  • Order ID / Payment Reference

  • Reason for refund request

Refund requests must be sent to:

Email: support@epatshala.com

7. Refund Approval & Processing

  • All refund requests are reviewed on a case-by-case basis

  • Approved refunds will be processed within 7–14 business days

  • Refunds will be issued using the original payment method

Processing time may vary depending on the payment provider.

8. Payment Gateway Fees

Any transaction or processing fees charged by payment gateways may be deducted from the refund amount.

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Website: https://epatshala.com/
Email: support@epatshala.com
Phone: +8801619453221